Contact Us

Privacy Policy

Last updated: September 4, 2025

Welcome to connectbeyondhealing.com (the “Site”), operated by Beyond Healing Center, LLC d/b/a Beyond Healing Institute (“Beyond Healing,” “we,” “us,” or “our”). These Terms of Service (the “Terms”) govern your access to and use of the Site and any content, programs, courses, communities, events, coaching/consultation, and related services we provide (collectively, the “Services”).

If you do not agree with this Policy, please do not use the Site or Services.

1) Who we are & how to contact us

Beyond Healing Center, LLC
1147 E Walnut St, Springfield, MO 65806 USA
Email: [email protected] (privacy requests)
General support: [email protected] • (417) 942-7384

2) Scope; therapy clients & HIPAA

This Policy covers the Site and non-clinical Services (e.g., courses, communities, newsletters, consulting).
Clinical services (therapy) are governed by our HIPAA Notice of Privacy Practices (NPP) provided through our client portal; do not share Protected Health Information (PHI) through public forms, email, chat, or community posts. If you need the NPP, contact [email protected]

3) What we collect

We collect information in three ways: you provide it, it’s collected automatically, or we get it from third parties.

Information you provide

  • Identifiers & contact: name, email, phone, address, employer/title.

  • Account & profile: login, photo, preferences, forum/community posts.

  • Registration & purchases: program selections, CE details, accommodations, survey responses; payment information is processed by our payment processor (e.g., Stripe)—we do not store full card numbers.

  • Communications: emails, chats, SMS, support requests, testimonials.

  • Sensitive info (optional): accessibility needs or limited health context you voluntarily share for an event; please avoid submitting PHI through non-clinical channels.

Automatically collected

  • Device & usage data: IP address, browser, pages viewed, links clicked, session timestamps, approximate location (city/region), and error logs.

  • Cookies, pixels, and similar tech for functionality, analytics, and (if enabled) advertising.

From third parties

  • Platforms we use to deliver Services (e.g., email/SMS, scheduling, webinar, community, analytics, payment, and customer support tools).

  • Partners or referrers when you sign up via a referral link or affiliate.

4) How we use information (purposes)

  • Provide, secure, and improve the Site and Services.

  • Register you for programs; issue certificates/CE; manage payments and invoices.

  • Communicate about your account, schedules, changes, and policy updates.

  • Send marketing emails/SMS with your consent (you can opt out anytime).

  • Analyze performance and usage; develop new offerings.

  • Comply with law, enforce terms, prevent fraud, and protect our community.

Legal bases (EEA/UK): contract necessity, legitimate interests (e.g., security, analytics), consent (e.g., marketing cookies/SMS), and legal obligations.

5) SMS (A2P 10DLC) & email communications

If you opt in to SMS: Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. We keep opt-in/opt-out logs as required.
Marketing emails include an Unsubscribe link. You may still receive transactional messages (e.g., receipts, schedule changes).

6) Cookies & tracking technologies

We use:

  • Essential cookies for login, security, and core features.

  • Analytics cookies (e.g., Google Analytics) to understand usage.

  • Functional/Performance tools (e.g., video, chat).

  • Advertising pixels (if enabled) for measuring campaigns and showing relevant content.

Your choices: manage preferences via our cookie banner, adjust browser settings, or use platform tools (e.g., Google Ad Settings). We honor Global Privacy Control (GPC) signals as an opt-out of “sale/share” where required.

7) How we share information

We do not sell your personal information for money. We may “share” data for cross-context behavioral advertising as that term is defined in some US state laws; you can opt out (see “Your privacy rights”).

We share with:

  • Service providers (hosting, email/SMS, analytics, payment, webinar, community, CRM/helpdesk, forms, scheduling, e-signature).

  • Affiliates/partners when you use co-branded programs or referral links.

  • Legal & safety: to comply with law, enforce terms, or protect rights.

  • Business transfers: in connection with a merger, acquisition, or similar event.

  • With your direction: for CE verification, letters, or referrals you request.

We require processors to protect your information and use it only for our instructions.

8) Data retention

We keep data only as long as necessary for the purposes outlined, including: program and certificate records, tax/accounting requirements, consent logs, and dispute resolution. When no longer needed, we delete or de-identify it according to our schedules.

9) Security

We use administrative, technical, and physical safeguards designed to protect information (encryption in transit, access controls, staff training). No system is perfectly secure; please use strong passwords and avoid sending sensitive information over unsecured channels.

10) Your privacy choices & rights

Opt out of marketing: use the Unsubscribe link in emails; reply STOP to SMS.
Cookies/Advertising: use our cookie banner, browser settings, or GPC.

California/Colorado/Connecticut/Virginia/Utah residents (and similar laws):
You may request to know/access, correct, delete, and opt out of sale/share of personal information. We do not use or disclose sensitive personal information to infer characteristics. We do not knowingly sell/share data of consumers under 16.

EEA/UK residents:
You may access, rectify, erase, restrict, object, or port your data, and withdraw consent at any time (without affecting prior processing). You may lodge a complaint with your local supervisory authority.

How to submit a request: email [email protected] with your name, the request type, and the email/phone you used with us. We may verify identity before acting. You can also use the link “Your Privacy Choices” (if provided on the Site) to manage opt-outs.

11) Children’s privacy

Our Site is not directed to children under 13 and we do not knowingly collect their personal information. If you believe a child provided personal data, contact [email protected] and we will delete it.

12) International transfers

We are based in the United States and may process information here and in other countries. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses) for international transfers.

13) Third-party links & embedded content

The Site may link to or embed third-party content (e.g., YouTube, podcasts, social media). Those services are governed by their own privacy policies, and their cookies may load when you view or interact with them.

14) Do Not Track

Some browsers send Do Not Track (DNT) signals; we currently do not respond to DNT. We do recognize GPC where applicable.

15) Changes to this Policy

We may update this Policy from time to time. The “Last updated” date shows the latest version. Material changes will be announced on the Site and/or via email. Your continued use signifies acceptance of the updated Policy.

16) California “Notice at Collection” (summary)

We collect the following categories of personal information: identifiers (name, email, IP), customer records (billing details—processed by our payment processor), commercial information (purchases, registrations), internet/usage data, geolocation (approximate), professional info (role/license if you provide it), and in limited cases user-generated content.
Purposes: the uses listed in Section 4.
Sources: you, your devices, and our service providers/partners.
Retention: as described in Section 8.
Sale/Share: we do not sell for money; we may “share” for advertising unless you opt out.
Submit requests or opt-outs at [email protected] or via Your Privacy Choices.